April 5-7 | Oklahoma City, Oklahoma

Passion

Bricktown 1

Purpose

Bricktown 2

Profession

This is NOT the same ole Annual Meeting.

There's no shortcut to a profession you truly love; but there is a journey on a road paved with the passion of ideas that matter.

With added features such as Industry Insights, CU Talks and interactive breakout sessions this year’s annual meeting will be fresh and new. We are providing group discounts at nearby hotels at various price-points and will provide lunch opportunities during the conference.

Join us for the 2016 Annual Meeting in the vibrant metropolis of Oklahoma City, where our theme is "Passion – Purpose – Profession."

You know it's true. Where passion flows, energy goes, and success can't help but follow. Passion is the inner fire that moves us beyond our shortcomings, fears, and failures; it's that passion for what we do that gives us clear purpose and guides us to greatness. So listen, learn, grow, create, mentor, lead, teach, serve, strive, and become... your profession.

Follow your passion to the 2016 Annual Meeting, and we'll help fuel the fire.


Fees

Regular

Jan. 5 - Mar 3

Individual: $345

YP Representative: $295

Group: $325

Spouse/Guest: $225

Party: $85

Guest Program: $85

Golf: $175

Late/On-site

Mar. 4 - Apr. 7

Individual: $445

YP Representative: $395

Group: $425

Spouse/Guest: $225

Party: $125

Guest Program: $125

Golf: $200

Credit unions with assets of $10 million or less as of 12/31/2015 qualify for a free registration. Group registrants must be registered at the same time.

Registration Fee includes: all general sessions featuring sought-after speakers, more than 18 educational sessions to choose from, continental breakfast three mornings, various refreshment breaks, dedicated time in the expo hall with valuable vendors, industry insights roundtable discussions, tote bag, water bottle, CU Talks on closing day with variety of prominent speakers, and a chance to win a cash prize at the end of the closing general session (you must be present to win).

Spouse/Guest Fee includes: all general sessions featuring sought-after speakers, breakfast three mornings, various refreshment breaks, tote bag, water bottle, and dedicated time in the expo hall with valuable vendors. Our reduced guest fee is limited to one guest per paid registrant and is limited to spouses, significant others, and children over 18 years of age. It is not intended for co-workers or credit union staff.

Cancellation Policy: Substitutions are always welcome. Registration fee refunds (less a $75 processing fee per person) are granted for cancellations received in writing on or before March 18, 2016. No refunds will be granted after March 18.

Grant Assistance: The Cornerstone Credit Union Foundation is accepting scholarship applications for League training events based on financial need. Applications must be received by application deadlines. Please visit the Foundation's website to view all grant applications, guidelines and deadlines. Contact Emily Moreno, Foundation Grants Manager, at 800-953-6483 for more information.


Location

Cox Convention Center

This year, we are offering several hotel options.

Need a map of the conference area?

Hotels

Cornerstone has also reserved rooms with special rates for conference attendees at area hotels in Oklahoma City. Reserve your room early for the best chance at getting your first choice. Remember, the number of rooms held at each hotel is limited.
 

Courtyard Downtown

2 West Reno
Oklahoma City, OK 73102
Room Rate: $164 (single/double)

Sheraton Hotel

1 N. Broadway Avenue
Oklahoma City, OK 73102
Room Rate: $189 (single/double)

The Residence Inn

400 East Reno Avenue
Oklahoma City, OK 73104
Room Rate: $179 (single/double)

The Skirvin Hilton

One Park Avenue
Oklahoma City, OK 73102
Room Rate: $179 (single/double)

Host Hotel: Renaissance Hotel & Spa

10 N. Broadway Avenue
Oklahoma City, OK 73102
Room Rate: $180 (single/double)

When calling to make a reservation at any of the above hotels, indicate you are with the Cornerstone League Annual Meeting & Expo to receive the special rate.

Hotel Cancellation Policy: All reservations require prepayment of the 1st night's room and tax. This is non-refundable. No credit or refund will be given if you cancel the reservation. Date changes are permitted within the conference dates without penalty. Your credit card will be charged immediately after the reservation is made.

Note: Federally chartered credit unions need to provide their own tax exemption forms and must use a company credit card when checking out to be tax exempt. Please confirm with hotel their acceptance of such form at time of booking.


Schedule

Monday, April 4

1:30 p.m.

Shotgun Start

3:00 p.m. - 6:30 p.m.

Attendee & Exhibitor Registration


Tuesday, April 5

7:30 a.m. - 5:30 p.m.

Annual Meeting & Expo Registration

8:00 a.m. - 9:00 a.m.

NEW: CEO Breakfast (for all attending CEOs)

9:00 a.m. - 9:30 a.m.

Continental Breakfast

9:30 a.m. - 11:30 a.m.

Welcome Message from Cornerstone CEO, Dick Ensweiler
Opening Session
Thrive Among Thorns: Untapped Growth Opportunities for Financial Services
Featured Speaker: Ken Schmidt

11:30 a.m. - 12:45 p.m.

NEW: Lunch options provided at the Convention Center

1:00 p.m. - 2:15 p.m.

Concurrent Sessions I
1. Cybersecurity Assessment Tool
Tim Segerson, NCUA
2. ACH Origination: Benefits, Risks and Board Support
Rayleen Pernie, RP Payments Risk Consulting Services, LLC
3. Giving and Getting the Bad News You Need to Lead
Ryan Bisel, University of Oklahoma
4. Amplifying Your Efforts: Tools for Driving a Developmental Culture in Your Credit Union
Jackson Hataway, Extreme Arts & Sciences
5. Credit Union Data Analytics: Advice from the Experts
Facilitated by: Dean Borland, Credit Union Resources, Inc.
6. E-Lending: Admissibility and Credibility of Electronic Documents
Frank Drake, Smith Debnam Narron Drake Saintsing & Myers, LLP
7. Vendor Presentation

2:15 p.m. - 2:30 p.m.

Networking Refreshment Break

2:30 p.m. - 3:30 p.m.

Annual Business Meeting


Wednesday, April 6

7:30 a.m. - 3:30 p.m.

Annual Meeting Registration

8:00 a.m. - 8:30 a.m.

Continental Breakfast

8:30 a.m. - 4:30 p.m.

Guest Program - separate registration required

8:30 a.m. - 10:00 a.m.

General Session
Credit Unions Care
Featured Speaker: Karen Hart

10:00 a.m. - 2:15 p.m.

EXPO Hall & Industry Insights

10:45 a.m. - 11:30 a.m.

League Board Organization Meeting

11:45 a.m. - 1:00 p.m.

Board of Directors Appreciation Lunch

11:45 a.m. - 1:00 p.m.

NEW: Lunch Options Provided in EXPO Hall

3:45 p.m. - 5:00 p.m.

Expo Hall Reception & Prize Drawings


Thursday, April 7

8:30 a.m. - 9:00 a.m.

Breakfast

9:00 a.m. - 11:30 a.m.

Closing General Session
NEW: CU Talks (thought provoking mini sessions similar to TED Talks)
The HERO Effect: Creating a Culture of Heroes at Every Level
Featured Speaker: Kevin Brown
Change is Good... You Go First - Embracing a Change Mindset
Featured Speaker: Karen McCullough
Being Remarkable
Featured Speaker: Fleetwood Hicks
Trending: Credit Unions in 2025
Featured Speaker: Mark Meyer

CASH Drawing

Guest Program

Wednesday, April 6, 2016, 9:00 a.m. – 4:00 p.m.

We will begin the day with a moving account by a credit union employee and survivor of the 1995 Oklahoma City bombing as she shares her story with the audience. You will have the opportunity to visit the Oklahoma City National Memorial followed by lunch and an opportunity to create an inspiring piece of your own at Wine & Palette.

Amy Downs

Amy Downs began working for Federal Employees Credit Union (now called Allegiance Credit Union) in 1988. She was working for the credit union on April 19, 1995 when a bomb blast destroyed not only the Credit Union, but the entire Alfred P. Murrah Federal Building. Eighteen of her co-workers and many of the Credit Union’s members were killed, while many others were injured. After literally being buried under the rubble for 6 and a half hours, Amy was forced to re-think her life goals and priorities.

Embracing her second chance at life Amy has accomplished many personal goals including losing 200 lbs. She is now a runner, cyclist and an advocate for personal fitness. Amy’s testimony of strength and survival has been an inspiration to the many with whom she has shared her story.

OKC National Memorial

Next, attendees will be shuttled to the actual site of the bombing, now a National Memorial and Museum.

The Oklahoma City National Memorial is a memorial that honors the victims, survivors, rescuers, and all who were affected by the Oklahoma City bombing on April 19, 1995. The memorial is located in downtown Oklahoma City on the former site of the Alfred P. Murrah Federal Building, which was destroyed in the 1995 bombing. The Memorial Museum will take you on a chronological, self-guided interactive tour through the story of April 19, 1995, and the days, weeks, months and years that followed the bombing of Oklahoma City’s Alfred P. Murrah Federal Building. Touring the Memorial Museum is essential to understanding the story of April 19, 1995, and its impact.

Wine and Palette

Then, relax as we head to the "Wine and Palette" for a delicious lunch (included in fee) and spend an unforgettable afternoon of fun, wine and fine art with one of the local artists from "Wine and Palette" who will guide you step-by-step through the featured painting and at the end of the afternoon... leave with your own masterpiece!

The guest program is Wednesday, April 6, 2016, 9:00 a.m. – 4:00 p.m. The fee for this program is only $85 per person, which includes transportation, museum fees, lunch and painting instruction/supplies and fees.

Recognition Dinner & Party

Michael Hix

If you could define the word ENTERTAINER, Michael Hix’s picture would be right underneath the description! Michael Hix & The Holla provide an exciting, high-energy variety show, that makes audiences of all ages want to come back for more. During the show, you’ll see and hear your favorite hits performed like never before. An entertainer like no other, Michael combines comedy, dance, and strong vocals to create an original and unforgettable experience. The Holla Band is made up of professional musicians and singers who have played with the likes of Jennifer Lopez, Marc Anthony, and Cher just to name a few. From Pop and Rock music, to the sounds of Motown, Soul, and Country…they do it all. This is the show you don’t want to miss!

Silent Auction

While the band is playing the spirits flowing, take part in the live and silent auction benefiting the Cornerstone Credit Union Foundation.


Speakers

Keynote Speakers

Ken Schmidt

Ken Schmidt

View Bio

Thrive Among Thorns: Untapped Growth Opportunities for Financial Services

A startling presentation designed specifically for banks, investment firms, credit unions, and insurance companies that is now Schmidt’s second-most requested topic. With little differentiation among competitors and media-fueled erosion of trust in financial services providers, it’s no wonder potential clients opt to work with “whoever’s closest to my house,” instead of “whoever can best serve my needs.” Or stay away altogether. Where others see futility, Schmidt sees unprecedented opportunities for growth. He’ll show you how to change the culture of your financial services business to stand out, create demand in your local markets, fuel client referrals and take advantage of the look-alike/act-alike competitive environment.

Ken Schmidt

Ken Schmidt

View Session

Ken Schmidt, Former Executive with Harley Davidson

One of the most in-demand speakers and communications consultants in America, Ken Schmidt has lived a life that most can only dream about. He has toured the world on two wheels, met with presidents and royalty, partied with movie and music legends, and appeared numerous times on network news. As the former director of communications for Harley-Davidson Motor Company, he played an active role in one of the most celebrated turnarounds in corporate history – and got paid to ride motorcycles. He is widely known as one of the business world’s most outspoken and provocative thought leaders and has partnered with many of the world’s most successful brands. Exclusively represented by Leading Authorities speakers bureau, he shares stories and insights on the road to building a fanatically vocal customer base, creating a passionately loyal corporate culture, and developing leaders who inspire and motivate.

Harley-Davidson. The longtime motorcycle enthusiast’s formal association with Harley-Davidson began in 1985. As a specialist in corporate positioning and media relations, Schmidt was asked to work with the then-struggling Harley-Davidson to help restore the company’s image and create demand for its motorcycles. Within a few short years, Harley-Davidson became one of the most visible and frequently reported-on companies in the world, while sales of its motorcycles rocketed upward. Schmidt became director of Harley-Davidson’s corporate and financial communications and served as its primary spokesperson to the media and the financial communities. He appeared numerous times on network news programs and was frequently called upon by business media to share his insights on non-traditional communications, customer attraction, and brand-building.

Life After Harley. Now, Schmidt is a frequent speaker to business groups and academic communities throughout the world. Few speakers generate more positive word-of-mouth and referrals. “I love to startle people by exposing them to proven ideas and concepts they’ve never imagined,” he said. Whether he’s talking about how to leverage basic needs to improve competitiveness, build an entirely new corporate culture, or reach out to new customers in completely untraditional ways, Schmidt never follows a predictable course. “Whether I’m talking about how perfectly average people can do extraordinary things or how to build an entirely new corporate culture, rekindle relationships with customers, or reach out to new ones in completely untraditional ways, I’m teaching people to throw conventional approaches out the window. I see opening hearts and minds as my life’s work.”

Today, Schmidt shares his expertise with many of America’s leading brands but happily states that he is “semi-retired,” which allows him to pursue his other passions. He calls working with the grandson of one of Harley-Davidson’s founders to create 100 Years of Harley-Davidson, the best-selling motor sports book of all time, one of the greatest highs in his life. After all he has accomplished his philosophy of life and business hasn’t changed: “Never do what’s expected, make yourself as noticeably different as possible, and have a lot more fun than you’re supposed to.”

Ken Schmidt

Ken Schmidt

Kevin Brown

Kevin Brown

View Bio

CU Talk Session: The HERO Effect: Creating a Culture of Heroes at Every Level

Kevin focuses The HERO Effect principles on leadership. Kevin has a simple philosophy when it comes to leadership; you are "a leader of one or a leader of none." He believes that leadership begins with mastering self along with the daily habits required to become world class leaders, mentors and coaches to the teams we live and do business with. The foundation of this program can be summed up in one powerful idea... we reproduce what we are!

In his signature style, Kevin uses real life stories and examples combined with rich content and humor to drive home the key HERO Effect principles and ideas. This program delivers actionable ideas that every leader can implement immediately to begin creating a culture of excellence at every level in their organization.

Breakout Session: The HERO Effect - Being Your Best When It Matters the Most

In a fresh and entertaining style, Kevin shares ideas, strategies and principles that will inspire and equip participants to show up every day and make a positive difference. At the heart of Kevin’s message is a simple, yet powerful philosophy for life that drives every thought, every action and ultimately every result we achieve both personally and professionally. Your team will be motivated to reach beyond what is required and do something remarkable!

Kevin Brown

Kevin Brown

View Session

Kevin Brown, AVP of Marketing for SERVPRO

Kevin’s unconventional path to business and personal success has taught him that winning in business and in life requires anything but conventional thinking.

He grew up in Muskegon, Michigan where his blue collar roots taught him the value of hard work and determination. His resume includes working in a funeral home, washing oil drums, selling household appliances door to door and buying a franchise at the age of seventeen.

With a street-wise aptitude and a never quit attitude, he worked his way from the front lines in business to the executive boardroom of a company that is ranked in the top ten of all franchisors and #1 in their industry. For the past seventeen years he has been part of an extraordinary team that has grown a little known brand into an industry giant with annual revenues exceeding one billion dollars.

Kevin is the Assistant Vice President of Marketing for SERVPRO, an international franchise system with nearly 1700 franchise locations specializing in fire and water cleanup and restoration. In addition to his corporate responsibilities, Kevin is also a highly sought after keynote speaker. He has had the privilege of speaking to a wide variety of organizations including Siemens, State Farm, Bristol-Myers Squibb, Delta Airlines and The Boy Scouts of America to name just a few.

Kevin entertains, inspires and challenges people to show up every day and make a positive difference at work and in life!

Kevin Brown

Kevin Brown

Karen McCullough

Karen McCullough

View Bio

CU Talk Session: Change is Good... You Go First - Embracing a Change Mindset

The riskiest thing any businesses or individual can do in the new world reality is to not change. In her program “Change Is Good,” Karen McCullough empowers you with a change mindset that will help you make positive changes in your business and your life. She debunks age-old myths about change and gives you the three critical keys—awaken, activate, advance—to help you make important positive changes in your life.

You will receive the framework to successfully change yourself, and your organization while integrating technology and adaptability across the generations to increase team potential. Her energetic presentation includes real-life examples along with practical solutions that leave you with the tools and a change mindset to elevate new hope, new skills, and a new way of thinking. It’s time to get excited about change and see the opportunities.

Breakout Session: The Seven Women Project: Redefining Leadership and Success for Women

The Seven Women Project proclaims that inside every woman dwells seven different women, each with abundant strength, talent, passion, spirit, knowledge, female ingenuity, and fashion sense. The Seven Women Project is the story about women and how we all connect, grow, and shine as we strive to bring out our best and truest selves. It is a celebration of the abundant reserve of strength, ingenuity, and know-how that we each have inside us, with a playful nudge reminding us to let it all out.

Karen McCullough

Karen McCullough

View Session

Karen McCullough

Karen began her career as the youngest employee at an upscale department store in Cleveland, Ohio, where her mother worked as the first female credit manager.

In the early days, Karen worked for two of the world's most powerful fashion brands, Ralph Lauren and The Limited where she first started analyzing the internal culture of large organizations - both what fuels them and what holds them back. She applied what she learned and launched her own retail business, which she grew from one store into a multimillion dollar chain of four stores.

Karen realized that her greatest impact was through developing numerous programs for her clients. She was encouraged to take her message to a broader business audience. Today, Karen's speaking career has benefited many Fortune 500 companies, associations and small business.

Karen McCullough

Karen McCullough

Fleetwood Hicks

Fleetwood Hicks

View Bio

Being Remarkable

Becoming a game changer in the Credit Union arena can be challenging but hear first-hand strategies that will get you results from the “Shark Tank Extraordinaire”, Fleetwood Hicks. He will share his formula on how you can become successful in these shark filled waters as the economy goes through cycles. Attendees will learn to:

  • Differentiate among competitors while fishing in the big pond
  • Build an incredible organization
  • Create positive results in your personal and professional life

You do not want to miss this exciting, enlightening and content driven session that will help you build a more strategic organization.

Fleetwood Hicks

Fleetwood Hicks

View Session

Fleetwood Hicks, Shark Tank Extraordinaire

Fleetwood Hicks, known as "Shark Tank Extraordinaire", was the first contestant to have both Mark Cuban and Barbara Corcoran co-invest when they partnered in his thriving custom bike business... Villy Custom. While navigating his success through shark filled waters on America’s #1 reality show Shark Tank he swam away with the largest investment of Season 3... half a million dollars!

He is living proof that staying positive, being remarkable and thinking big are the keys to achieving the American Dream and building a business empire. With his 25+ years of experience as a serial entrepreneur, he understands the highs and lows of being your own boss while the economy goes through its cycles. But this does not stop his creativity, innovation and being a visionary... his resiliency keeps him seeking that remarkability factor.

What began in 2009 as a small cruiser bike retail boutique has grown into Villy Custom, a multi-million dollar cruiser bike brand, and has proven to be a game changer in the biking industry. Under Fleetwood’s direction, Villy Custom created the cruiser bike industry’s first one-of-a-kind, premier online custom bike builder platform, offering unique color combinations/finishes/and accents previously unavailable. At Villy Custom, over 1 Billion bike designs can be created and not one would be identical. By expanding into the custom corporate bike fleet market, Villy Custom is becoming one of the biggest swimmers in Shark Tank history.

Fleetwood has appeared on: Ellen DeGeneres, CNBC StreetSigns, Price is Right, First Look, NBC, HLN, and Good Morning Texas. He has been featured in The Huffington Post, Forbes Magazine, Fast Company, Entrepreneur Magazine, Washington Post, Inc. Magazine, Wall Street Journal, Dallas Morning News and Thrive Wire to name a few. Examples of his prestigious clients include: NFL Football Coaches, Google, Nike, Puma, PepsiCo, Monster Energy, Fossil Brand, Westin Hotels and Mary Kay.

Fleetwood Hicks

Fleetwood Hicks

Mark Meyer

Mark Meyer

View Bio

Trending: Credit Unions in 2025

Credit Union Resources commissioned Filene to predict the future of credit unions in the next 10 years. This joint paper will help you on your path to future success.

Credit unions are not alone in wondering what’s around the corner. Some issues are unique to credit unions, but many are shared in broader financial services, the economy at large, technology, and consumer behavior. Filene interviewed experts, surveyed credit unions, and scoured networks for the best predictions for the next 10 years.

Mark Meyer

Mark Meyer

View Session

Mark Meyer, CEO of Filene Research Institute

Mark turns big research questions into relevant key findings and big ideas into products for a changing world as one of North America's top cooperative finance thinkers. His critical thinking shows through in his approaches to innovation and research on consumer behavior.

As CEO of Filene, he leads a team of brilliant thinkers, who deliver research and innovation to inspire people to understand the opportunities for cooperative finance to transform communities and lives.

An internationally recognized consumer finance expert published in dozens of publications, Mark has lectured to audiences up to 4,000 in locations across, Asia, Australia, Europe, North Africa, and North America. He has advised the US Department of the Treasury and lectured in a variety of academic settings, including Harvard Business School.

Mark is an attorney licensed to practice law in Colorado and Arizona, formerly of the firm of Montgomery, Little & McGrew. He also held executive posts with Arizona State Credit Union and CUNA Mutual Group. He served on the board of directors for Summit Credit Union, the largest credit union in Wisconsin, for ten years.

Mark’s passions include his wife and best friend, Alicia, two terrific teenage daughters, an animated son, and Argus, his clever Great Dane, who likes to counter surf. For play, Mark enjoys people, kayaking, yoga, fun, and learning anything new.

"The greatest mistake that we can make, however, is to assume that principles which once were true remain true forever." - Edward A. Filene, December 9, 1936

Mark Meyer

Mark Meyer

Breakout Speakers

Tim Segerson

Tim Segerson

View Bio

Cybersecurity Assessment Tool

The National Credit Union Administration, has consistently identified Cybersecurity as a top focus for NCUA over the last several years. In this session, NCUA will discuss current and emerging operational risk posed by cybersecurity threats, and discuss ways to improve your cybersecurity capability. We will introduce you to the recently issued FFIEC Cybersecurity Assessment Tool, discuss the merits of the tool, and how it can help institutions effectively and efficiently harden their operations to the increasing risks posed by cybercriminals.

Tim Segerson

Tim Segerson

View Session

Tim Segerson, NCUA

Tim Segerson is the Deputy Director of the Office of Examination and Insurance (E&I) with the National Credit Union Administration. Tim is responsible for overseeing the day to day operations of E&I and assisting the Director with the implementation of Agency-wide policy relating to examination, supervision and insurance and guaranty fund risk management.

Tim Segerson

Tim Segerson

Rayleen Pirnie

Rayleen Pirnie

View Bio

ACH Origination: Benefits, Risks and Board Support

This session examines how a credit unions’ Board of Directors balances the risks of ACH Origination, enabling the institution to reap maximum rewards. Whether your credit union already offers ACH origination, is considering expanding the service, or just exploring the idea, this session offers valuable insight and resources to manage common risks.

In this session, we explore:

  • The risks and rewards of ACH, including same-day ACH origination
  • The pivotal role the Board of Directors play in ACH risk management
  • How to measure and analyze your credit union’s program
  • Valuable resources

What a Board Needs to Understand About Cybercrimes and Their Responsibilities

There’s so much buzz today about cybersecurity, cyber-breaches, cyber-attacks, cyber-assessments, and cyber-threats that it’s easy to get lost and hard to uncover exactly what you need to understand as a Board Member. All the buzz can create cyber-fatigue if you let it.

This session separates fact from hype and examines key aspects of what Board Members need to understand about cybercrimes and cybersecurity. You play a pivotal role in the safety and soundness of your credit union, but do you know the questions to ask and what information should be presented regularly for your analysis? Attendees leave this session with actionable items, valuable resources, and key questions to ask to help measure your cybersecurity success.

This session explores:

  • Cybercrime facts and the biggest threats to credit unions
  • 12 questions every Board Member should know the answer to
  • What should regularly be presented to the Board regarding cybersecurity
  • What should regularly be presented to the Board regarding cybersecurity
  • Your best resources to combat cybercrimes
Rayleen Pirnie

Rayleen Pirnie

View Session

Rayleen Pirnie, RP Payments Risk Consulting Services, LLC

Rayleen is a recognized payments risk and fraud expert who works with financial institutions and businesses across the nation to help them understand today’s threats and develop appropriate risk mitigation strategies. She also speaks to consumer groups revealing real-world methods to reduce the chances of devastating frauds, and law enforcement on payment system processing and evidence collection in electronic payment channels. Rayleen’s areas of expertise include regulatory compliance, payment system risk management, cybercrimes, and information security.

Rayleen conveys current trends via conference presentations, blogs, and newsletter articles plus supports groups with special projects.

Prior to her leap to private consulting, Rayleen was the Director of Payments Risk & Fraud at EPCOR for 8 years. She joined EPCOR after a 10-year career as a fraud investigator in banking.

Rayleen graduated with honors from The University of Phoenix earning a Bachelor’s of Science in Criminal Justice Administration. She earned her Accredited ACH Professional (AAP) designation in 2013.

Rayleen enjoys gardening with the best helper in the world, her grandson. She also enjoys reading and music. She is an advocate and supporter of The Animal Rescue Alliance. Rayleen and her husband Mike currently have four adopted fur-kids of their own.

Rayleen Pirnie

Rayleen Pirnie

Ryan Bisel

Ryan Bisel

View Bio

Giving and Getting the Bad News You Need to Lead

Giving and receiving feedback is part of daily work life. Corrective feedback is integral for positive change. In this session, you learn the three strategies for providing downward corrective feedback from very gentle to very direct and serious. We also discuss the importance of getting upward corrective feedback. Getting candid opinions from your direct reports can be difficult. To encourage honest conversations, Ryan shares five strategies for getting subordinates to speak up more readily.

Ryan Bisel

Ryan Bisel

View Session

Ryan Bisel, University of Oklahoma

Dr. Ryan Bisel is an Associate Professor of Organizational Communication. His research interests focus primarily on issues surrounding leadership communication, organizational culture, and behavioral ethics.

Between 2007 and 2015, Dr. Bisel’s research was honored with 15 Top Paper Awards and Panels from regional, national and international communication conferences. Also, Dr. Bisel was honored as the 2009 and 2011 Saxton Applied Research Award Recipient for his work in organizational change messaging and team learning, respectively. His 2013 article on team learning earned the Dennis Gouran Article Award from the National Communication Association. Furthermore, Bisel was awarded as the 2010 Longmire Prize winner for excellence in Teaching and the Scholarship of Teaching. He is currently serving as a Faculty Fellow for OU's Center for Teaching Excellence (CTE) as program planner for organizational development efforts themed, "The Adaptive Mind: Metacognition and Student Motivation."

In addition to several book chapters, Dr. Bisel’s research is published in communication and management journals: Communication Theory, Management Communication Quarterly, Communication Research Reports, The Leadership Quarterly, Business Communication Quarterly, Communication Studies, Journal of Management Education, Journal of Business Communication, Western Journal of Communication, Southern Communication Journal, Small Group Research, and Human Relations.

Professor Bisel has worked as a process consultant, speaker, trainer, and facilitator for several organizations and local companies.

Ryan Bisel

Ryan Bisel

Jackson Hataway

Jackson Hataway

View Bio

Amplifying Your Efforts: Tools for Driving a Developmental Culture in Your Credit Union

High performance credit unions typically share one key characteristic: they are member-centric. That isn’t just fluffy language; it means the credit union has everyone fully engaged around the ideal member experience and is prepared to up-lever every employees capabilities to realize that vision. They rely on operational processes that continuously improve the competencies and proficiencies of staff while simultaneously producing dynamic results. They understand that having a bench of talented, capable leaders is critical to long-term success. And they know that size doesn’t matter – scale, efficiency and growth all result from employees who can and will do more. For credit unions, building this type of culture means using tools and systems that encourage development through the work, not separate from the work. Beginning at the front-line and working all the way up to the board room, learning and development has to become a central part of doing business – and it has to be driven by the efforts of leaders at every level.

High performance credit unions typically share one key characteristic: they are member-centric. That isn’t just fluffy language; it means the credit union has everyone fully engaged around the ideal member experience and is prepared to up-lever every employees capabilities to realize that vision. They rely on operational processes that continuously improve the competencies and proficiencies of staff while simultaneously producing dynamic results. They understand that having a bench of talented, capable leaders is critical to long-term success. And they know that size doesn’t matter – scale, efficiency and growth all result from employees who can and will do more. For credit unions, building this type of culture means using tools and systems that encourage development through the work, not separate from the work. Beginning at the front-line and working all the way up to the board room, learning and development has to become a central part of doing business – and it has to be driven by the efforts of leaders at every level.

Breaking the Rules: Training for Success by Coaching Yourself Out of a Job

Employee development is a primary focus for any company with a sustainable business model. What we tend to forget is that we aren’t just trying to create great employees – we’re trying to develop leaders. As managers and executives, that means we have to be willing to play the role of coach for the people who can be the bench of leaders for our financial institution. And we have to be willing to coach ourselves out of jobs. The generation stepping up to run the marketplace is the Net generation; they’re your employees, your untapped member base, and your future executives. They’ve grown up with entirely different rules and expectations than you did because of the ubiquity of technology. So how do you become a coach to a generation that very few have been able to reach and that don’t play by your rules? How do you engage in succession planning when the next group of leaders is one we don’t understand? Dr. Hataway explains what it means to break the rules and become a Net generation coach in this fast paced, high impact session on building future leaders in your credit union.

Jackson Hataway

Jackson Hataway

View Session

Jackson Hataway, Extreme Arts & Sciences

Jackson holds a Doctorate in Organizational Communication from the University of Alabama. He specializes in organizational development, digital strategy, strategic planning, and organizational learning. He has a unique ability to couple real-world practicality with new theories of corporate growth and change. Jackson is a renowned professional speaker with numerous national awards in his ten years of speaking experience. He has spent a great deal of time coaching executives in his high-energy and engaging approach to public speaking.

Jackson’s experience working with financial institutions of all sizes, as well as his work leading digital technology companies such as Adobe and Microsoft, allows him to bring a wealth of best practices and insight to clients across the country.

Jackson Hataway

Jackson Hataway

Dean Borland

Dean Borland

View Bio

Credit Union Data Analytics: Advice from the Experts

Big Data has become a buzz term in credit union-land recently. But, relatively few credit unions have embarked on the data analytics journey. Join a panel of industry experts to explore the ins and outs of credit union data analytics, including tools, costs, competencies, and desired outcomes of leveraging member information intelligence to enhance relationships and achieve credit union financial objectives.


Branch Transformation: Old-School Branches May Be Out On a Limb

Sponsored by: Credit Union Resources

To be sure, the credit union branch is evolving. Some credit unions see them as their primary channel for transactions and personal interactions with members. Others look down the road and see a multichannel approach to serving an evolving membership. No doubt, for most credit unions, branches will continue to occupy a central role where new accounts are opened and members are served. What is your credit union’s strategy?

During this session, a panel of industry experts explores various ways branches are being re-deployed within channel strategies. You have the opportunity to consider the right balance of people, physical locations and technology, and consider a multichannel approach to engaging members that aligns with your credit union’s long-term objectives.

Dean Borland

Dean Borland

View Session

Dean Borland, Credit Union Resources, Inc.

Dean Borland is a 30+ year credit union professional with a background in operations, strategic planning, total quality management, service, sales, and marketing. Dean is an Award of Excellence graduate of Southwest CUNA Management School, a member of the SCMS faculty, and a credit union Development Educator.

In his current role at Credit Union Resources, Dean works with credit unions and suppliers to identify product and service opportunities help credit unions achieve their goals, and provides credit union training and strategic planning facilitation through OnBalance.

Dean Borland

Dean Borland

Frank Drake

Frank Drake

View Bio

E-Lending: Admissibility and Credibility of Electronic Documents

E-lending: Paper-based loan contracts belong to the era of mechanical typewriters and postage stamps. Credit unions who expect to prosper in the 21st century must embrace electronic lending now. New millennial members have no interest in in-person transactions if they can be served on their smart-phones. The Uniform Electronic Transactions Act and the federal e-SIGN law have been adopted in all the Cornerstone states. In this segment, attendees learn:

  • How to accept and grant membership applications and loan applications electronically, while minimizing the risk of fraud.
  • How to create, authenticate, perfect and enforce secured loans in an all-electronic platform.
  • How to accommodate the requirements of notarization on all-electronic contracts.
  • When to refuse an electronic contract, in preference to an in-person, "paper" loan.
  • What the exceptions are to enforcement of e-contracts which still require paper instead of electronic notices.

Collections Considerations in Member Business Lending

Are you confident you know just who or what you are dealing with, when you make a member business loan? Do you know the critical differences between a sole proprietorship (a/k/a “DBA”), the two forms of general partnerships and LLCs, limited partnerships, and corporations? Do you have reliable information regarding the anticipated uses of business deposit accounts, sufficient to allow you to know the “beneficial owners” for OFAC purposes? What are the enhanced member due diligence requirements for any business loan vs any consumer loan? Can a CU make a member business loan to a corporation this segment, attendees will learn all those answers, and more.

Frank Drake

Frank Drake

View Session

Frank Drake, Smith Debnam

Franklin Drake has been a partner in the Raleigh, North Carolina law firm of Smith Debnam Narron Drake Saintsing & Myers since 1994, following a sixteen year practice specializing in creditor's rights, bankruptcy, and repossession law in Louisville, Kentucky. There, he was Senior Vice-President of William Mapother's law firm. Mr. Drake graduated from the University of North Carolina in 1975 with a B.A. with honors and with his law degree in 1978. He has practiced in North Carolina, Kentucky, West Virginia and the federal courts of southern Indiana. For the last 30 years, he has lectured regularly at practical training courses, bankruptcy and regulatory compliance programs and webinars. Sponsors include NASCUS, CUNA, NAFCU, ACUIA, AACUL, NCUMA, state regulators and more than two dozen state credit union leagues across the US. His articles on the practical application of laws and regulations to credit union procedures have appeared in state bar magazines, nationally distributed newsletters and on the Internet. For the past 31 years, Frank has advised and represented most of the major secured and unsecured financers on secured lending, bankruptcy and regulatory compliance matters. He especially enjoys guiding his clients around compliance pitfalls and how NOT to get sued.

Frank Drake

Frank Drake

Dave DeFazio

Dave DeFazio

View Bio

What's Next for Mobile?

Sponsored by: Catalyst Corporate FCU

Over 75% of people in the U.S. own a smartphone in the year 2015. And soon, every financial institution will offer the Big 5 features of mobile banking – mobile banking, mobile bill pay, mobile deposits, branch/ATM locators and person-to-person payments.

In this session, we look at the newest mobile banking features that are being implemented by top performing financial institutions to go beyond the basics and connect better with their members.

We study the mobile habits of today’s consumers and how the best retailers have adjusted their strategies to capitalize. This is an entertaining and interactive session with mobile app demonstrations, customer research videos and industry case studies.

Session Outline

  • Statistics about modern consumers' rapidly evolving mobile lifestyles
  • Video research interviews with customers on what they want from their financial institution
  • On-screen demonstrations of smart phone apps to illustrate the latest tactics of the best financial institutions and the most influential retailers
  • Industry case studies – how competition is driving innovation
Dave DeFazio

Dave DeFazio

View Session

Dave DeFazio, StrategyCorps

Dave DeFazio works directly with credit union and bank clients to design, build and implement a variety of checking, marketing and training programs. His extensive financial services experience and continuous research in the field ensures each product and service meets the needs of today's retail bankers.

As partner, he develops consumer sites and mobile apps that deliver value to members as well as analysis tools that allow clients to have a deeper understanding of customer relationships and product profitability. Dave received his B.A. in economics and mathematics from Ohio Wesleyan University.

Dave DeFazio

Dave DeFazio

Steven Foster

Steven Foster

View Bio

Full-throttle Goodness: Fueling a “Passion-Power-Purpose” Ride to Give Back and Change the World

What’s your Route to Stand Out? Each of us seeks value in what we do, personally and professionally. But just because you're going flat out doesn't mean you're on the right road.

The secret to fueling a satisfying and significant life is realizing the many powerful opportunities we have to align our passion with a purpose to serve others. Some people believe that is a hopelessly idealistic outlook. Steven Foster is not one of those people. Your outlook will always determine your outcome, and “Full-Throttle Goodness” focuses on ways organizations can give back to the community and also expand their brand strategy and presence. Aligning your Passion with a Purpose is a Full-Throttle Guarantee for not only a satisfying life; it also makes Good Business Sense. That’s powerful stuff.

Learner Outcomes:

  • Understand why giving back to the community if so important to your business
  • Learn to promote, plan, and execute a community outreach program
  • How to activate a "Full-Throttle Goodness" culture of IMPACT within your organization
Steven Foster

Steven Foster

View Session

Steven Foster, Foster+Fathom, LLC

Steven G. Foster, CMP, CTA, is a speaker and writer on topics of influence, leadership and team success. As Managing Partner of Foster+Fathom, a company, whose name literally means “to grow and know,” he has produced award-winning leadership programs, team experiences, and brand events for more than 20 years for a client roster which includes The National Football League (Super Bowl XLV) and Major League Baseball (2010 World Series), as well as Microsoft, FOX Sports, IMG, Harley-Davidson, Rolls-Royce, Buffalo Wild Wings, The Wounded Warrior Project, Sikorsky and Enterprise Rent-a-Car.

A recipient of more than 15 top industry leadership awards, Steven has been named one of the most influential people in Meetings and Events, and in 2009 was inducted into the Meeting Professionals International (MPI) Community of Honorees. In 2000, Steven and Wendy Foster became the first husband/wife business team to earn the Certified Meeting Professional (CMP) designation; and both were profiled in 2010 by CNN/Fortune as a Small Business Success.

Steven is Past-Chairman of the Travel, Exposition and Meeting Management Advisory Board at Richland College in Dallas, Texas, and has served on the Board of Directors for both the Dallas Convention & Visitors Bureau and the Hotel Association of Tarrant County. In 2011 he was named to the North Texas Super Bowl Host Committee as Vice-Chair of the Volunteer Services Action Team for Super Bowl XLV.

An award-winning speaker and writer on leadership and team success, Steven has always believed in going “Full-Throttle,” not surprising considering he also is a Harley-Davidson LIFE member. In 2013, he completed a solo motorcycle ride around the perimeter of the United States - a 32-day, 34-state, 13,000-mile journey dedicated to raising awareness and support for veterans, active-duty military and their families.

Steven Foster

Steven Foster

Carol Rolke

Carol Rolke

View Bio

Effectively Managing Your Vendor Management Program

In this session, we review regulatory expectations for oversight of third party relationship, discuss contract reviews – what clauses to look for and incorporate in every contract, and safekeeping of contracts (counter-signed, digital, or hard copy). We also discuss how to conduct the initial risk assessment of the vendor, best practices for the initial due diligence of non-critical and critical vendors, options for tracking renewals and deadlines, annual due diligence process and requirements, and how third party oversight ties in to IT Security.

Carol Rolke

Carol Rolke

View Session

Carol Rolke, Rolke Law

Carol J. Rolke, Esq., a graduate of Oklahoma City University School of Law, has been practicing law in Oklahoma for the past twelve years. Prior to law school, she had a career in banking. She has worked with financial institutions, specifically, credit unions, for the past five years advising on regulatory compliance and general legal matters. She has conducted numerous compliance training seminars covering a multitude of regulatory and legal topics. Carol maintains a general law practice in Oklahoma City. Her areas of practice include: Compliance & Regulatory Affairs for the Financial Services Industry, Credit Union & Banking Law, Legislative Affairs, Corporate Law, Business Law, Contracts, Guardianships, Probate, Estate Planning, Wills & Trusts, Adoption Law, Business Planning, Employment Law, Civil Litigation, Appeals, Manuals, Training, and Strategic Planning.

Carol Rolke

Carol Rolke

Karim Habib

Karim Habib

View Bio

Disruption: Battle for the American Consumer Loan!

Sponsored by: CUNA Mutual Group

Beware. A Myriad of industries have been disrupted in recent years by new technologies and business models. Think about the impact on e-commerce, digital music, digital photography and e-books, for example. Retail financial services may be nearing its own moment of disruption with investment in financial innovation and technology tripling between 2008 and 2013 to nearly $3 billion, according to Accenture. And what are these disruptors targeting?--your members and their loan dollars. The battle for the consumer loan will become more challenging in the years to come. Karim shares examples of how other industries have been disrupted and identifies strategies to help you defend against potential disruption and how you should prepare your credit union to win the battle for your members' loans.

Karim Habib

Karim Habib

View Session

Karim Habib, CUNA Mutual Group

Karim Habib is director of Lending Solutions with CUNA Mutual Group. In this role he is responsible for providing leadership and specialized knowledge of the Lender Development Program and is responsible for coaching, training and mentoring lending protection mangers and sales managers within the program. Habib is also part of the National LDP team which is accountable for achieving critical success factors related to credit union growth and penetration. He also ensures that CUNA Mutual Group’s lending expertise is fully leveraged to support credit unions and their members.

Prior to joining CUNA Mutual Group in 2005, Habib brought with him more than 5 years of service and experience from the Canadian credit union marketplace. He also spent 4 years as a senior account manager with CUMIS Ltd. primarily training credit union lending staff to utilize the Lender Development Program to help close more loans, increase credit union non-interest income, increase cross-sales of credit union products and services and market effectively across all channels to strengthen member relationships. Habib brings numerous years of lending experience in the financial services industry and has won many sales and service awards for his commitment, dedication and passion for providing superior customer service.

Habib studied financial accounting at Langara College in Canada and attends Cardinal Stritch University where he achieved his associate’s degree in business administration and is currently working towards his bachelor’s degree in business administration. He also holds his Resident Intermediary Individual License for Life, Accident & Health Insurance.

Karim Habib

Karim Habib

Suzanne Yashewski

Suzanne Yashewski

View Bio

Regulatory Compliance Update

In this session, we review hot compliance topics currently affecting credit unions.

Suzanne Yashewski

Suzanne Yashewski

View Session

Suzanne Yashewski, Cornerstone Credit Union League

Suzanne Yashewski has served as counsel for Cornerstone Credit Union League since 2001. Suzanne runs the Information Central Section Cornerstone’s Advocacy Department. In this position, she provides compliance advice to credit unions on laws and regulations through the Information Central hotline, the Online Compliance Manual, Support Cards, Newsletters, Regulatory website and more. Additionally, Suzanne serves as a credit union advocate in the rule and regulation process with both state and federal regulators, and she works closely with Cornerstone lobbyists to review and recommend proposed legislation during state legislative sessions. Suzanne is a graduate of Purdue University and Indiana University School of Law. Prior to accepting her position with the League, Suzanne practiced employment law. Suzanne is a member of the following professional groups: the State Bar of Texas (including the Employment Law Section), the Austin Bar Association (including the Financial Institutions Section), and the American Bar Association (including the Employment Law Section and the Business Law Section, as well as the Credit Union Subcommittee).

Suzanne Yashewski

Suzanne Yashewski

Darrell Switzer

Darrell Switzer

View Bio

The Question is Not "If" but "When": A Look into the Importance of Cyber Resilience and Incident Response for Financial Institutions

Financial institutions remain one of the most highly targeted business segments for cyber attacks. The FFIEC has released several notices lately warning financial institutions to watch out for targeted attacks against them. If you are a financial institution, it is no longer a question of “if” but “when” you’ll be breached.

Many financial institutions have developed controls to identify breaches to systems, but most do not have proper procedures in place to respond and recover from an event. The ability to respond quickly to cyber incidents is critical to limiting the potential impact a breach can have on a financial institution’s operations. In addition, financial institutions now face regulatory guidance for developing cyber resilience within their security programs.

In this session, we discuss the current threats across the financial marketplace and explore key strategies for implementing a successful incident response program as outlined in the FFIEC’s cyber resilience guidance.

Key points that are covered:

  • Review of key industry cyber security trends affecting financial institutions
  • Overview of recent FFIEC regulations on cyber resilience
  • Critical steps in planning, preparing and responding to an incident

Takeaways:

  1. An understanding of why monitoring alone is not enough to stop an attack and the necessity to build a complete lifecycle around incident readiness
  2. Key steps needed to build and implement an incident response process
  3. Solid understanding of why the FFIEC is so concerned with the cyber resilience of financial institutions and what it means to their organizations
Darrell Switzer

Darrell Switzer

View Session

Darrell Switzer, BAE Systems Applied Intelligence

Emphasizing proactive incident and problem management, Switzer is a hands-on 16-year information security executive and strategist who has assessed, built and enhanced enterprise programs to protect Fortune 500 companies in financial services, insurance, energy and utilities from cyber threats. As a leader of the cyber incident response team, Switzer is charged with helping BAE Systems Applied Intelligence's clients in Canada, Latin America and the U.S. prepare for and react to criminal attacks and data breaches. Prior to joining BAE Systems Applied Intelligence, he held senior positions with Citibank, PricewaterhouseCoopers and FishNet Security.

Darrell Switzer

Darrell Switzer

Holly Arter

Holly Arter

View Bio

How Millennials are Changing the Face of Credit Unions

Millennials are changing the landscape of America. Is your credit union positioned to take advantage of this change? In this session, we discuss how credit unions can make themselves attractive to Millennials as a financial option and as a place to work. We also discuss the preferences and priorities of this ever changing demographic.

Holly Arter

Holly Arter

View Session

Holly Arter, Third Degree Advertising

Holly Arter is Director of Media and Planning for Third Degree. Holly’s a top-notch negotiator who connects media strategies with bottom line results. She has a passion for research, and turning that data into ways of connecting brands and consumers. Her experience ranges from clients in small, rural markets to managing high-profile national clients with budgets in excess of $200 million. Holly’s expertise as a market analyst has benefited brands such as Hardee’s, Coca-Cola, Sonic, and numerous credit unions and leagues. In addition to strategic media placement, Holly specializes in long-term planning on behalf of credit unions all across the country.

Holly Arter

Holly Arter



Expo

Wednesday, April 6

Don't miss your opportunity to visit over 90 exhibitors as they showcase the latest products and solutions that will provide the answers to your credit union's challenges, all in one location!

Information for Exhibitors

For information on exhibiting, please contact
Janine McBee at jmcbee@cornerstoneleague.coop or 469-385-6634.



Golf

Putting Fore a Purpose

Monday, April 4

Oak Tree Country Club

Deadline to register is Tuesday, March 18.

All proceeds after expenses will benefit
Children's Miracle Network

Putting Fore a Purpose

Golf Tournament - Monday, April 4

Putting Fore a Purpose: Support our industry's charity of choice, The Children's Miracle Network, at this fun outing. Oak Tree Country Club was meticulously designed by legendary golf course architect Pete Dye, the 36 holes wind gently through the Oklahoma landscape, preserving the character of the land while offering a challenge around every bend. For more than 30 years, this private club has enjoyed its well-earned reputation as one of the best golf and country clubs in the state of Oklahoma. If you are looking for serenity and beauty, you will find it in the rolling hills and shimmering lakes of Oak Tree.

Time

10:30 a.m.

Registration

11:00 a.m.

Lunch

12:00 p.m.

Shotgun Start

Format

4 Person Scramble with Shotgun Start (teams assigned closer to date of event)

Fee

$175 per golfer/afternoon shotgun

Fee includes: green and cart fees, range balls, and lunch.

Cancellation Policy: refunds will be available provided you arrange for a replacement player.

Registration deadline is Tuesday, March 18.

Register for the Golf Tournament Here


Sponsors

CUNA Mutual Group Credit union resources Catalyst

Interested in sponsorship?

Contact Janine McBee at 469-385-6634 or email jmcbee@cornerstoneleague.coop.

If you'd like to know more about all 2016 sponsorship opportunities, download the brochure.